Introduction

Wardrobe With Drawers (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://wardrobewithdrawers.co.uk (the “Site”) or make a purchase from us. Please read this policy carefully. By using our Site or placing an order, you agree to the terms herein.

Information We Collect

Personal Information You Provide

When you use our Site, we collect the following information to process your order and improve user experience:

  • Account registration: name, email address, phone number, billing & shipping address, password.
  • Purchases/orders: purchased items, date of purchase, payment details (although full credit card numbers are processed through our secure payment provider; we only store the last four digits).
  • Communications: when you contact support (via email, chat, or forms), we retain your message content and contact information.

Automatically Collected Information

We use cookies, web beacons, and similar technologies to gather:

  • Device data: IP address, browser type/version, device IDs, operating system.
  • Usage data: pages visited, time spent, referral URLs, clickstream behaviors.
  • Analytics: aggregated data via tools like Google Analytics to improve Site performance.

How We Use Your Information

We use your information to:

  • Process and fulfill orders, send confirmations, track shipments.
  • Provide customer service and respond to inquiries.
  • Manage your account and authenticate login.
  • Personalize site navigation, product suggestions, offers, and marketing content.
  • Send newsletters, marketing emails, promotions (with your consent).
  • Monitor, prevent, and address fraud, violations of policies, or legal issues.
  • Improve Site design, functionality, products, and offers through analytics.
  • Comply with legal obligations and enforce our rights.

Information Sharing & Disclosure

We do not sell or rent your personal information. We may share it only in the following circumstances:

  • Service Providers: Third-party payment processors, web hosts, email platforms, shipping couriers, analytics providers—only to support order processing and site operations under confidentiality obligations.
  • Legal Requirements: If required by law enforcement, court orders, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a sale, merger, or acquisition, customer data may be transferred subject to confidentiality obligations.
  • Aggregated or De-identified Data: Information devoid of personally identifiable details may be shared for research or reporting.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login, shopping cart, preferences.
  • Monitor analytics and site performance.
  • Deliver targeted marketing and measure campaign efficacy.

You can manage or block cookies via your browser settings or opt-out of certain types of tracking. Note: disabling some cookies may impact Site functionality.

Your Privacy Rights

Depending on your region (e.g. UK GDPR), you have rights, such as:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct incorrect data.
  • Erasure: Delete your data (subject to legal obligations).
  • Restriction/Objection: Limit or object to certain processing.
  • Data Portability: Obtain your data in a structured, machine-readable format.
  • Withdraw Consent: You may withdraw marketing consent at any time.

To exercise any rights, contact us at the details below. We will respond within the timeframe required by applicable law.

Marketing & Communications

You may receive promotional communications if you opted in. You can opt out at any time by:

  • Clicking “unsubscribe” in emails.
  • Contacting us via email or phone.
  • Updating your account preferences.

We respect your choices and will only continue marketing if consented.

Security Measures

We implement appropriate technical and organizational measures to safeguard your data, including:

  • Secure Socket Layer (SSL/TLS) encryption of data in transit.
  • Protective measures for storage, backup, and access control.
  • Regular system reviews and updates.
  • Use of reputable third-party vendors with similar safeguards.

International Data Transfers

Our servers and service providers may be located outside the UK. Where data is transferred abroad, we ensure:

  • Adequate safeguards (e.g. EU/UK standard contractual clauses).
  • Compliance with applicable data protection laws.

Data Retention

We retain your personal data as long as needed to fulfil the purposes outlined, including:

  • While your account is active or needed to provide services.
  • For audit, legal, tax compliance, or fraud prevention as required (e.g. 6–7 years for financial records).
  • Removal upon request, except where retention is legally required.

Third‑Party Links

Our Site may include links to third-party sites (e.g. social media, payment gateways). Once you leave our Site, this Privacy Policy no longer applies. We encourage reviewing those sites’ privacy policies before use.

Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from minors. If we learn we have unknowingly collected such data, we will promptly delete it. Parents or guardians may contact us to request deletion.

Changes to This Policy

We may update this policy periodically. We’ll post changes on this page with an updated “Last updated” date. Significant changes (e.g. new processing purposes) will be communicated via notice on our Site or by email.